KOAL Privacy Policy
By accessing or using KOAL’s Services, you acknowledge that you have read and understood this Privacy Policy.
Last Updated: Dec 2025
KOAL (“KOAL,” “we,” “us,” or “our”) is committed to protecting your privacy and handling personal information in a transparent, responsible, and secure manner. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you access or use KOAL’s website, mobile applications, and related services (collectively, the “Services”).
This Privacy Policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws across Ontario (including the Greater Toronto Area), and all provinces and territories of Canada.
By accessing or using KOAL’s Services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following categories of information depending on how you interact with KOAL.
1.1 Personal Information
Personal information is information that can identify you as an individual. We may collect personal information that you voluntarily provide, including:
Full name
Phone number
Email address
Residential, business, or service address
Profile photo
Date of birth (only if required for identity, safety, or legal verification)
Account login credentials
Any other information you submit during account creation, bookings, support requests, or communications with KOAL
1.2 Service Information
We collect information related to your use of KOAL’s Services, including:
Service preferences and requirements
Booking details, schedules, and service history
Communications between clients and service providers through KOAL
Reviews, ratings, feedback, photos, or other content you choose to upload
1.3 Device & Usage Data
When you use the KOAL platform, we may automatically collect technical and usage information such as:
IP address
Browser type and version
Operating system and device type
Device identifiers
Log files, including pages visited, actions taken, time spent, and interaction data
Approximate location derived from IP address
1.4 Location Data (Optional)
With your consent, KOAL may collect precise location data from your mobile device to:
Match you with nearby service providers
Improve scheduling, routing, and dispatch
Support safety, verification, and fraud prevention
You may enable or disable location access at any time through your device settings.
1.5 Cookies & Tracking Technologies
KOAL uses cookies, pixels, and similar technologies to:
Authenticate users and maintain secure sessions
Remember user preferences and settings
Analyze traffic, usage patterns, and performance
Enhance security and prevent fraud
You can manage cookies through your browser settings; however, disabling cookies may affect platform functionality.
2. How We Use Your Information
KOAL uses collected information to operate the platform, deliver services, improve performance, ensure safety, and meet legal obligations.
2.1 Service Delivery
We use your information to provide, operate, and maintain KOAL Services, including:
Creating and managing user and provider accounts
Authenticating logins and securing accounts
Matching clients with suitable service providers
Managing bookings, cancellations, rescheduling, and availability
Facilitating communication between clients and providers
Sending confirmations, reminders, receipts, and service updates
2.2 Communication
We use your information to:
Respond to inquiries and customer support requests
Send service-related notifications and policy updates
Provide important safety or system alerts
Send newsletters, promotions, or offers (you may opt out at any time)
Essential service communications cannot be opted out of.
2.3 Platform Improvement
We analyze information to:
Monitor performance and platform stability
Improve features, design, and usability
Diagnose bugs, crashes, and technical issues
Conduct analytics, reporting, and research using aggregated data
2.4 Safety & Compliance
Your information may be used to:
Verify identity and prevent fraud
Investigate disputes, complaints, or policy violations
Enforce KOAL’s Terms of Service
Comply with legal, regulatory, and contractual obligations
3. Sharing & Disclosure
KOAL does not sell your personal information. We share information only as outlined below.
3.1 Service Providers & Partners
We may share information with trusted third-party providers who support KOAL’s operations, including:
Payment processors
Cloud hosting and storage providers
Analytics and performance tools
Customer support platforms
These providers may access information only as necessary to perform their services and are contractually required to protect it.
3.2 Marketplace Service Providers / Contractors
When KOAL connects clients and service providers, limited information may be shared to fulfill services, such as:
Name and contact details
Service location
Job instructions and scheduling information
Information is shared strictly on a need-to-know basis.
3.3 Legal Requirements
We may disclose information when required to:
Comply with laws, regulations, subpoenas, or court orders
Protect KOAL’s rights, property, or safety
Investigate fraud, security threats, or misuse of the platform
3.4 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of the transaction, subject to appropriate privacy safeguards.
4. Data Retention
KOAL retains personal information only for as long as necessary to:
Provide and manage Services
Meet legal, tax, and regulatory requirements
Resolve disputes and enforce agreements
Protect KOAL’s legitimate business interests
Retention periods vary based on the type of data and legal obligations under PIPEDA and applicable provincial laws. When information is no longer required, KOAL securely deletes, anonymizes, or de-identifies it.
5. Your Rights & Choices (Canada)
Under Canadian privacy laws, you have the following rights:
5.1 Access & Correction
You may request access to your personal information and request corrections to inaccurate or incomplete data.
5.2 Deletion
You may request deletion of your account and personal information, subject to legal and contractual retention requirements.
5.3 Withdraw Consent
You may withdraw consent for activities based on consent, such as marketing communications or location tracking.
5.4 Opt-Out of Marketing
All promotional emails include an unsubscribe option. Opting out does not affect essential service communications.
5.5 Cookies Control
You may manage cookies through browser settings.
To exercise your rights, contact us using the details in Section 11.
6. Children’s Privacy
KOAL does not knowingly collect personal information from children under the age of 13. If we learn that such information has been collected, we will promptly delete it.
7. Data Security
KOAL uses reasonable administrative, technical, and physical safeguards to protect personal information, including:
Encrypted data transmission (SSL/TLS)
Secure servers and firewalls
Access controls and authentication measures
Regular security assessments and reviews